Ordering & Shipping

How long does it take to process my order?

Our coffee is freshly roasted to order, so most orders are processed within 1–2 business days before shipping. Once your order ships, you'll receive a confirmation email with tracking information.

What carriers do you use? 

We ship throughout the United States using trusted carriers including USPS, UPS, and FedEx, depending on your location and the shipping option selected at checkout.

Do you offer free shipping? Y

Yes! We offer free standard shipping on qualifying orders. Please see our Shipping Policy for current minimum purchase requirements and complete shipping details.

Can I track my order?

Absolutely! As soon as your order ships, we'll send you a confirmation email with a tracking link so you can follow your package every step of the way.

Where does my coffee ship from?

Every bag of Mt. Diablo Coffee is freshly roasted to order by our trusted roasting partner, Temecula Coffee Roasters, in Temecula, California, then shipped directly to your door. This process helps ensure your coffee arrives at peak freshness instead of sitting in a warehouse or on a retail shelf.

 

Coffee & Roasts

What's the difference between light, medium, and dark roast?

Light Roasts feature bright, vibrant flavors with higher acidity, often highlighting floral, citrus, and fruit notes unique to the coffee's origin.

Medium Roasts offer a smooth, balanced cup with a rich body while preserving much of the bean's natural character.

Dark Roasts deliver bold, full-bodied flavors with lower acidity, making them an excellent choice for espresso and milk-based beverages.

 

Do you offer whole bean and ground coffee?

Yes! Most of our coffees are available as either whole bean or freshly ground. Simply select your preferred grind option before adding your coffee to the cart.

 

How fresh is your coffee? 

Every bag of Mt. Diablo Coffee is freshly roasted to order by our trusted roasting partner and shipped shortly after roasting to deliver exceptional freshness and flavor.

For the very best brewing experience, we recommend enjoying your coffee 4 to 14 days after roasting, when the flavors have had time to fully develop.

 

What grind should I choose?

Coarse – French Press, Cold Brew

Medium – Drip Coffee Makers, Pour-Over, Chemex

Fine – Espresso Machines, Moka Pot

If you're unsure which grind is right for your brewing method, we're always happy to help you choose the best option.

 

Sourcing & Quality

Where do your beans come from?

We source exceptional coffee beans from carefully selected family farms, cooperatives, and renowned coffee-growing regions around the world, including Ethiopia, Colombia, Brazil, Guatemala, Costa Rica, Sumatra, and many more. Our single-origin coffees are fully traceable to their source whenever possible, allowing you to experience the unique character of each region.

What's the difference between single origin and a blend?

Single-origin coffees come from one farm, cooperative, or growing region and showcase the unique flavors created by their environment. Blends combine coffees from multiple origins to create a balanced, consistent flavor profile that highlights the strengths of each bean.

Are your coffees ethically sourced?

Yes. We partner with trusted sourcing and roasting professionals who are committed to responsible sourcing practices, supporting sustainable farming methods, and promoting fair relationships throughout the coffee supply chain.

Who roasts your coffee?

Every bag of Mt. Diablo Coffee is freshly roasted to order by our trusted roasting partner, Temecula Coffee Roasters, in Temecula, California. Roasting each order on demand helps ensure your coffee arrives at peak freshness with exceptional flavor and aroma.

 

Returns & Refunds

What is your return policy? 

Returns, Refunds & Customer Satisfaction Guarantee

At Mt. Diablo Coffee & Gear, we want you to shop with confidence. If you ever have a question or concern, our goal is to make the process as simple and straightforward as possible.

Coffee Quality Guarantee

Every bag of Mt. Diablo Coffee is freshly roasted to order and carefully packaged to ensure it arrives at peak freshness.

Because coffee is a perishable food product, we cannot accept returns on opened bags for food safety reasons. However, if your coffee arrives damaged, defective, or you believe there is a quality issue with your order, please contact us within 7 days of delivery.

We genuinely want every customer to enjoy their coffee. If something isn't right, we'll review the situation and work with you to find a fair solution, which may include a replacement or refund at our discretion.

Coffee Gear Returns

Eligible coffee gear purchased through Mt. Diablo Coffee & Gear may be returned within 30 days of delivery, provided the item is unused, in its original condition, and includes all original packaging. Some manufacturer or supplier exclusions may apply.

If you're unsure whether your item qualifies, simply contact us and we'll be happy to assist.

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged during shipping:

• Contact us within 7 days of delivery.

• Include your order number and, if possible, a photo of the item or packaging.

• We'll review your request promptly and work to resolve the issue as quickly as possible.

Need Assistance?

Whether you have brewing questions, need help selecting the right coffee or equipment, or need assistance with an order, we're always happy to help.

Our goal is simple: to provide exceptional coffee, outstanding customer service, and a shopping experience you can trust. We typically respond to all inquiries within one business day, and often much sooner.

What if I received the wrong item or my order arrived damaged? We're sorry that happened! Please contact our support team within 7 days of delivery with your order number and, if possible, a photo of the item or packaging. We'll review your request promptly and work quickly to make it right by sending a replacement or providing an appropriate resolution.

 

Contact Us

How can I get in touch? 

We're always happy to help! You can reach us through our Contact Us page or by emailing us directly. Whether you have questions about our coffee, brewing equipment, an existing order, or need product recommendations, we're here to assist.

We typically respond within one business day, and often much sooner.